Frequently Asked Questions | Handled Support

Frequently Asked Questions

11 articles in this collection
Written by Carl Prins

Getting Started

Are you a comparison site?

What makes us different to the comparison sites

Written by Carl Prins
Updated over a week ago

Why we ask for your bill

What we do with the information on your bill

Written by Carl Prins
Updated over a week ago

Do you work out electricity savings based on cost per kWh?

An explanation of how we take cost per kWh into account

Written by Carl Prins
Updated over a week ago

How do I send you my bill?

A guide to sending us your bill

Written by Carl Prins
Updated over a week ago

I only have a paper bill, what should I do?

How to take photos of your bill using your phone and then submitting them to us

Written by Carl Prins
Updated over a week ago

Get on a better deal

See what deals are available

Discover all your options neatly laid out for you on the Deals screen

Written by Carl Prins
Updated over a week ago

Are there any penalties for constantly changing providers?

What lock-ins, exit fees or other contractual stuff should you look out for

Written by Carl Prins
Updated over a week ago

My deals have changed since I looked at it last week. Is this normal?

Why your deals might change and how to get a good one

Written by Carl Prins
Updated over a week ago

Do you receive commission from energy providers?

How do we deliver a service that is free to households, but still pays our wages.

Written by Carl Prins
Updated over a week ago

Energy peace of mind

How do I stay on top of this?

How we help you set price alerts to avoid paying more than you need to in future

Written by Carl Prins
Updated over a week ago

Managing multiple properties

How do I add a second property?

Add additional properties and manage your bills in one place

Written by Carl Prins
Updated over a week ago