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Frequently Asked Questions
Frequently Asked Questions
11 articles in this collection
Written by
Carl Prins
Getting Started
Are you a comparison site?
What makes us different to the comparison sites
Written by
Carl Prins
Updated over a week ago
Why we ask for your bill
What we do with the information on your bill
Written by
Carl Prins
Updated over a week ago
Do you work out electricity savings based on cost per kWh?
An explanation of how we take cost per kWh into account
Written by
Carl Prins
Updated over a week ago
How do I send you my bill?
A guide to sending us your bill
Written by
Carl Prins
Updated over a week ago
I only have a paper bill, what should I do?
How to take photos of your bill using your phone and then submitting them to us
Written by
Carl Prins
Updated over a week ago
Get on a better deal
See what deals are available
Discover all your options neatly laid out for you on the Deals screen
Written by
Carl Prins
Updated over a week ago
Are there any penalties for constantly changing providers?
What lock-ins, exit fees or other contractual stuff should you look out for
Written by
Carl Prins
Updated over a week ago
My deals have changed since I looked at it last week. Is this normal?
Why your deals might change and how to get a good one
Written by
Carl Prins
Updated over a week ago
Do you receive commission from energy providers?
How do we deliver a service that is free to households, but still pays our wages.
Written by
Carl Prins
Updated over a week ago
Energy peace of mind
How do I stay on top of this?
How we help you set price alerts to avoid paying more than you need to in future
Written by
Carl Prins
Updated over a week ago
Managing multiple properties
How do I add a second property?
Add additional properties and manage your bills in one place
Written by
Carl Prins
Updated over a week ago